سياسة الاسترجاع والاستبدال

Return and Exchange Policy – Solutions of Shine At Solutions of Shine, your satisfaction and trust are our priorities, and we are committed to providing authentic high-quality products. If you wish to return or exchange, please review the following conditions: First: Return and Exchange Conditions Duration: Return or exchange is permitted within 3 days from the date of receipt in case of an error in the order or a defect/damage in the product. Product condition: The product must be in its original condition, unused, unopened, with complete packaging and accessories. Cosmetic/Health products: Cannot be returned or exchanged after opening to ensure safety. Shipping cost: The customer bears the shipping cost if the reason for the return is not due to an error on our part. Damaged or different product: If a damaged or non-compliant product is received, Solutions of Shine bears all costs of return or exchange. Second: Return process After receiving the returned product and inspecting it to confirm it meets the above conditions, the amount will be refunded to the same payment method within a maximum of 7 working days. To expedite processing: When requesting a return or exchange, please provide us with the order number, reason for the request, and clear photos of the product (if available). Third: Customer Service For inquiries or to submit a return/exchange request, please contact via: Email: [email protected] WhatsApp Support: +966532033227